How to trouble shoot payments?

It is most likely a browser related issue with some customers when they are unable to process a payment online.

Clear your cache, allow pop ups and make sure your browser is updated. Also, if you are on mobile device, try making the payment on your pc/laptop instead. The following are some instructions for any future issues regarding making a payment.

  • Clearing Cache: Make sure time range = 'All time' before pressing clear data
  • Clear the Browser Cache in Windows
  • Allowing Popups:
    • Select the menu icon (three vertical dots) to the right of the address bar.
    • Select Settings.
    • In the left navigation section, select Privacy and security.
    • Select Site settings.
    • Select Pop-ups and redirects.
    • To allow all pop-ups, toggle the Blocked option.

Show All Answers

1. What is Deltona’s current population?
2. When and where does the City Commission meet?
3. How do I obtain a copy of the City Commission meeting agenda?
4. Who is my City Commissioner?
5. I can’t attend the Commission meeting, how do I find out what happened at the meeting?
6. How do I request to speak before the City Commission?
7. Are all meetings of the City Commission open to the public?
8. How do I contact the City Manager or designee?
9. How do I contact the Mayor or City Commission member?
10. How to trouble shoot payments?