Why am I receiving the error "No records were found for your search. Please try again."?

The information entered in the search fields must match your bill exactly or your account will not be found. If after comparing the information to your bill, you still cannot determine why you are receiving this error, contact our Customer Service Center and we will be happy to walk you through the search process.

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1. How do I get to the Online Payment site?
2. How do I find my account?
3. Why am I receiving the error "No records were found for your search. Please try again."?
4. When should I check the option "Remember my search criteria"?
5. Why are multiple service addresses/accounts found when I search on the information for one account number?
6. Why am I unable to modify the payment amount?
7. Why was my account assessed a penalty on the same day I made an online payment?
8. There is a bill showing online that I have not received. Why?
9. I have made an online payment, but there is no option to log out of my account. How do I log out?