Response time is critical during an emergency. Text to 911 may increase the emergency response time. Additionally, texting to 911 is not a universal service. While currently available in the Central Florida area counties of Volusia, Seminole, Brevard, Orange and Osceola, it is not available in all areas. If you try to Text to 911 and the service is not available, you will receive a bounce back message advising you to make a voice call to 911.
Insufficient access to wireless or cellular service may cause the text message to be delayed or not received by the Public Safety Answering Point (PSAP). Text messaging apps such as WhatsApp, Viber, or other social media messenger apps are not supported by Text to 911.